Our values Hungry, Humble, Honest, with Heart The Opportunity Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona! Are you a seasoned leader with a background in support management, exceptional people skills, and a knack for handling complex escalations? If so, you’ll thrive in our collaborative and diverse team, where you’ll have the opportunity to make a significant impact, lead high-performing teams, and engage in global projects while being supported in your professional growth within a dynamic organization. Meet your Team! Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert. The Manager, Worldwide Support role is based in Barcelona, Spain, and part of the EMEA Support Team at Nutanix. The team includes people from more than 30 countries. Collaboration and a customer-first attitude are key. The goal is to deliver great support, manage complex escalations, and build strong connections with account teams, resolution managers, and customers. You will report to the Sr. Manager: Worldwide Support. Their approach focuses on engagement, motivation, and development. They pay close attention to emotional intelligence and change management, creating a place where diversity and teamwork are important and everyone can perform at a high level. Travel is not required, but there may be occasions when it happens. Your Role Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer-focused approach Oversee and manage the team handling complex escalations Document and report on team performance and escalations for transparency and accountability Build relationships with diverse teams across the organization to facilitate effective cross-collaboration Achieve certification of the entry-level Nutanix technical certification within the first 6-months Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively What You Will Bring Minimum of 5 years in support roles with at least 3 years in management of Support Engineers Strong people management and team leadership capabilities Technical background to understand engineering work and support complex issues Experience in handling escalations and leading global projects Strong communication skills across diverse stakeholders and departments Excellent emotional intelligence and conflict management skills Fluency in English; proficiency in additional languages is a plus Familiarity with Nutanix technology, hyper-converged infrastructure, and cloud-native technologies is desirable What we offer Our team works in a hybrid setup, with at least three days per week in the office, Glorias area, Barcelona. We stay connected through weekly team meetings and daily slack chats. We are highly collaborative; we are always looking for ways to improve and learn through industry certifications and Nutanix training. We strive to delight our customers in all we do. We offer permanent employment with an annual gross base salary starting from €70.000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience. The total compensation package for this position includes other elements: Nutanix stock (RSU) with certain vesting criteria Participation in Employee Stock Purchase Plan (ESPP)Part of Top-Notch engineering team in the IT market Private Health Care Plan for you and your family Life and disability insurance Meal voucher card Lunch in the office 3 days per week Free on-site parking available Flexible compensation scheme including transport assistance. Wellbeing plan that provides discounted access to sports facilities across Spain Great work/life balance: Paid Parental Leave Part of a follow the sun team (no night shift) Hybrid work environment (home and office) Recognition awards Paid industry training and certification --