Solutions Architect

Solutions Architect at Sendbird Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. We are looking for a Solutions Architect to collaborate across Sales, Customer Success, and Product groups to deliver innovative, flexible, and scalable solutions to our customers. This is a unique opportunity for someone who wants to work directly with customers while delivering value through technical solutions. The Solutions Architect is someone who is flexible with different technologies, a quick learner, and is looking to be the voice of customers when collaborating with the Product team. This is an ideal role if you are passionate about designing and building technical solutions, and are comfortable speaking with developers, product managers, and C-level executives. We observe a hybrid work schedule 3 days/week in our central London office. This role reports to our Global Head of Technical Services who is based in our San Mateo, CA headquarters. What you will do: Enable customers - You will work with our Customer Success and Sales teams to educate customers on how to best use Sendbird. Lead implementation design - Consult with customers on technical and UI design to architect efficient and scalable solutions to deliver the best user experience. Build vertical solutions - Build tools and vertical solutions with Sendbird for customers as the need arises such as third-party integrations. Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps. Write technical resources - Write blog posts, tutorials, and documentation to make the adoption of Sendbird more accessible to developers. Coordinate projects - Help manage projects with multiple stakeholders, both internal or external, to ensure timely and successful launches of Sendbird integration. Become a domain expert - Follow the latest trends and features in the Ai agent and messaging domains. Act as a trusted advisor for our customers when it comes to best practices for implementing these technologies. Who you are: Solution minded- You can listen to the customer, understand their needs and how to address them with Sendbird technology. Passionate about technology - You’re always eager to learn the latest technologies and you love to dabble in a variety of languages. Proactive with engagement - You like to surprise and delight customers by staying one step ahead, driving engagement and proving value. Effective communicator - You have excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences at any level. You are a native English speaker and culturally fluid who can cover, AMER East and EMEA. You have at least 5+ years of professional experience as a full-stack engineer or solutions/customer engineer. You are able to travel as needed to do onsite visits (up to 20% of time) What you will bring: You have solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#. You have proven knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular. You can manipulate basic web technologies (HTTP, HTML, WebSocket, etc.) You are able to guide a good UX design on customer chat implementation. You can debug and troubleshoot complex systems in web servers, databases and mobile devices. Our UK benefits include (but are not limited to) 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included) Congratulations and Condolences Leave and Allowance 6% employer contribution to the employee's pension fund Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement Home Internet Boost: £45 per month to support your home internet cost Commute Boost: £3000 annual budget Flexible Work Policy We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position. What diversity and inclusion mean to us There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you. About Sendbird Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.