Commercial Customer Success Manager at Builder.io
Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. To bring that future to life, we put customers at the center. Our Customer Success team exists to help customers adopt Builder, embed it across their organizations, and achieve meaningful results at scale.
We are looking for a Commercial Customer Success Manager to support our fast-growing Commercial segment. This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster.
This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.
As a Commercial CSM at Builder.io, you will:
Manage a dynamic, high-volume book of business made up of Builder’s mid-market customers
Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions
Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns
Partner closely with Account Executives and Customer Engineers to align on customer outcomes
Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight
Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging
Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder’s roadmap and GTM motions
Contribute ideas, experiments, and innovations that improve how we deliver value at scale
You will thrive in this role if you have…
Have 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
Are energized by solving problems at scale - whether that means jumping into a support thread or launching a new email series
Are organized, analytical, and comfortable managing a high volume of customers and priorities
Communicate clearly, concisely, and persuasively -especially over async channels
Love fast-moving, early-stage environments and are comfortable with ambiguity
Are tech-savvy and curious - eager to learn new tools and translate complex ideas into simple outcomes
Have a knack for pattern recognition and a bias toward action when you spot opportunity
Bonus if you have:
Experience working in a pooled or digital CS model
Experience supporting developers or technical products
Experience building lifecycle content or using tools like HubSpot, ZenDesk, or Coda
Familiarity with the world of digital experience, vibe-coding, headless CMS, or front-end frameworks
The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!
The total compensation range for this role is $155,000 - $200,000 USD consisting of base salary and performance-based annual bonus. This role is also eligible for meaningful company equity and benefits.
This position is fully remote and open to candidates in multiple locations. Compensation may vary by country and local market and will be discussed early in the interview process. Final offer amounts are determined based on experience, role-related knowledge, skills, and abilities.