Content Operations Specialist at Simplotel Technologies Pvt. Ltd. About Simplotel Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency. *Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India. (https://www.startupindia.gov.in/nsa2021results/travel.html) What are we looking for? A candidate responsible for overseeing the efficient management and delivery of content. This position requires a detail-oriented individual with exceptional organizational skills, a strong understanding of content management systems, and the ability to collaborate with cross-functional teams. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers. The Content Operations Specialist will play a vital role in ensuring the timely and accurate publication of content while maintaining high-quality standards. Required Skills and Experience: ● 0 - 2 years of experience ● Excellent written and spoken English ● Ability to modify (write and edit) content for hotels and the travel industry ● Basic technical skills to work with content management systems ● Ability to work with customers – large and small ● Ability to collaborate within a team and with cross-functional departments ● Ability to manage time and hit deadlines ● Knowledge and best practices for Search Engine Optimization ● Any bachelor’s degree (preferably Journalism & Mass Comm), with English as the first language Roles and Responsibilities: Oversee the end-to-end management of content Modify, write, and edit content tailored for hotels and the travel industry to meet client specifications and industry standards. Ensure changes are published accurately and on schedule. Work closely with cross-functional teams, including marketing, design, and development, to ensure seamless content integration and execution. Engage with customers to understand their content needs and provide support for content-related inquiries or issues. Perform regular content audits to ensure SEO compliance and identify areas for improvement. Stay updated with industry trends and SEO developments to continuously optimize content strategies. Maintain a high level of attention to detail in all aspects of content creation and management. Prioritize tasks effectively to meet deadlines and manage multiple content projects simultaneously. Monitor content workflows and ensure timely completion of content-related tasks. Provide excellent customer service by addressing content-related queries and issues promptly. Assist customers in navigating content management tools and understanding content strategies.