Customer Engineer, BigQuery at Aliz
The Role
Rabbit (an innovative product by Aliz) helps enterprises cut their GCP spend — and the difference between a customer who saves millions and one who churns is the engineer standing next to them during adoption. We’re hiring a Customer Engineer to be that person for our customers across the US and the broader Americas.
This is a hands-on, customer-facing engineering role. Your focus is making customers successful: gluing Rabbit into each customer’s GCP environment, getting them onboarded and integrated, and keeping them unblocked so the product delivers real savings on their workloads. You’ll work closely with the core engineering team, but your center of gravity is the customer, not the roadmap.
Initial domain: BigQuery cost optimization — slot management, reservation models, job-level optimization, query analysis at petabyte scale. As Rabbit’s optimization scope expands across GCP, so will yours.
What You’ll Actually Do
Own technical adoption for a portfolio of enterprise customers — onboarding, configuration, and integrating Rabbit into their GCP setup until they hit first measurable savings
Be the go-to technical contact when something breaks — investigate, debug, and fix issues across data anomalies, pipelines, and BigQuery cost questions
Advise customers on GCP cost strategy — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in
Run technical Q&A, troubleshooting sessions, and hands-on workshops with customer teams
Relay field signal back to Product and Engineering — you’ll have more customer context than anyone, and the core team builds on what you surface
When the product genuinely can’t cover a customer need, build a custom solution to bridge the gap — but the goal is always to fold that need back into the platform, not to maintain bespoke one-offs
How We Work — AI-First, Agentic by Default
Rabbit is an AI-first company. Agentic development practices are mandatory, not optional — Claude Code, Cursor, and agent-driven workflows are how we move. You’ll use them to integrate, debug, and unblock customers in hours, not days.
You Should Have
Must-have:
5+ years in a technical, customer-facing role — Customer/Solutions Engineering, Professional
Services, TAM, or similar — with real hands-on engineering, not just advisory
Deep BigQuery expertise — slots, reservations, pricing models, INFORMATION_SCHEMA, query optimization. Hard requirement; we’ll test for it.
Strong SQL, and comfort in backend code (any language) — enough to integrate, script, and debug in a customer’s environment
Hands-on GCP experience — you’ve worked with production workloads on Google Cloud
Customer-facing instinct — you can run a technical conversation with an enterprise team without an Account Executive holding your hand
Fluent with agentic coding tools (Claude Code, Cursor, Copilot, etc.) on real production work — not just demos
Autonomy — small team, no middle management, you own customer outcomes
Strong plus:
GCP cost management, FinOps, or cloud billing optimization background
Familiarity with BigQuery reservation models, slot pricing, and workload management
Infrastructure-as-code experience (Terraform on GCP)
Why This Role
Direct customer impact. You see your work land in dollars saved on real workloads, customer by customer.
Hard problems, hands-on. BigQuery optimization at petabyte scale, real-world anomalies, messy integrations — not generic SaaS onboarding.
Short path to the product. What you surface from the field shapes what the core team builds next.
Own the relationship. Small team, real ownership over whether your customers succeed.