Implementation Specialist at SalaryBox (S21)
₹600K - ₹1M INR
Gusto for India
Gurugram, HR, IN / Gurugram, Haryana, IN
Full-time
US citizen/visa only
1+ years
About SalaryBox
At Salarybox, we are building a mobile-first payroll app for millions of small businesses in Asia. The App is live across India, Bangladesh, Malaysia, Philippines, Indonesia and other SEA countries.
We launched in January 2021 and already have 2,00,000+ registered businesses.
About the role
About SalaryBox
It’s an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSME’s in India.
We launched the app in Jan 2021, and now have more than 4 million downloads of the app.
Backed by Y-Combinator, SalaryBox is India’s leading attendance and payroll app. Considered to be the engine of economies around the world, the MSME segment in India alone has ~63 million units, and employs ~100 million people. The sector accounts for 27% of GDP and is crucial to the functioning of the economy.
We are on a mission to make work easier for these business owners, managers, and employees so that they can focus on the things they do best.
Today, SalaryBox is a fun bunch of analytical and ambitious folks building the first-of-its-kind technologies for the MSME ecosystem. Our mission is big, so we act with urgency in everything we do. We find creative ways to test ideas and learn today so that we focus on the right things tomorrow.
We are looking for a candidate who is willing to work with an early-age startup and help us grow. You will be working with an agile team where your ideas have the potential to reach millions. You will be an integral part of the organization where you will be a critical voice in the decision-making process.
Website : https://www.salarybox.in/
LinkedIn : https://www.linkedin.com/company/salaryboxapp
About the Role
As SalaryBox's Implementation Specialist, you will lead customers through their most critical phase with our product and ensure successful product adoption. You’ll partner with growing businesses to ensure they successfully implement SalaryBox’s solution, driving measurable value and setting the foundation for long-term success.
What you'll do
* Manage the complete implementation process for new customers, from initial kick-off to full activation.
* Conduct discovery sessions to understand each client’s unique business requirements.
* Deliver personalized training and guidance to help customers set up and configure the platform effectively.
* Drive early adoption by highlighting quick wins and best practices.
* Provide hands-on support during the initial phases to resolve issues and build confidence.
* Track progress, ensure timelines are met, and gather feedback for continuous improvement.
* Collaborate with internal teams to escalate and resolve any technical or product-related challenges.
What we are looking for
* 2-4 years of experience in customer onboarding, implementation, or success roles in a SaaS environment.
* Strong empathy and communication skills to explain concepts clearly to non-technical users, especially business owners and HR Managers.
* Customer-centric mindset with a passion for helping businesses succeed through technology.
* Excellent problem-solving skills and attention to detail.
* Comfort with virtual training tools and conducting remote sessions.
* Strong presentation and training skills.
Why Join Us
* Get an inside view of how a startup scales.
* Work directly with the founding team and influence real decisions.
* Opportunity to explore multiple domains including sales, growth, operations, and product.
* A culture that values curiosity, ownership, and creative problem-solving.
Technology
There are 63 Million small businesses in India and 90% still manage payroll manually. We launched in January 2021 and already have 1,00,000+ registered businesses.
We are growing fast across emerging markets and running into unique scaling & UX issues. Would love to collaborate with folks who are not afraid to roll up their sleeves, venture into unchartered territories and build a product customers love.