Growth Consultant - Customer Success at Bizom GROWTH CONSULTANT Role Overview : Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences! Location - Bangalore/ Delhi NCR/Mumbai Roles and Responsibilities: Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. Understanding of software architecture and configuration of the product to match customer requirements. Working with Master data, assisting with service requests, and troubleshooting problems with data. Client Interaction- Handle clients and communicate client’s requirements to internal teams. Coordinate with respective stakeholders and provide technical assistance to clients within SLA. Helping customers generate reports and offering thorough expertise to customers on the product and its usage. Document the client’s requirements and get a sign-off. Quality check of deliverables and conduct UAT with the client and get sign-off. Ensure the user’s adoption post-go-live and share a regular update with the client. Requirements : Excellent communication skills (Written and Verbal), strong documentation skills . Computer and mobile-savvy with moderate knowledge of MS Excel. ● Understanding of the FMCG business model. Willingness and eagerness to work in a high-pressure fast-growing start-up environment. Experience in SaaS Product Onboarding and support will be an added advantage. What is it like to work with our Customer Success team? The Mantra of getting ahead is getting a kick out of everything you do! Spreading our wings overseas. Work with highly ambitious, and result oriented people from across the globe. Own and develop your own strategies and Fly with them!! Be a pillar of a fast-paced high growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe. Become the key consultant and get an in-depth insight about the vertical by becoming an expert in the Vertical. Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people. Why Mobisy? We are happy souls, working together and having each other’s back! People, Product, and Profit is our motto. Fly beyond your imagination—we believe in giving wings to your passion. No Kinder-garden here. We fall, we learn, and we stick together like chewing gum. We jam together! Whether it's a code, a pitch or a plan—collaboration is our secret sauce. We win as one. Little things add up! We believe in compounding—small efforts every day lead to big, magical outcomes. We trust in our association and give free rein to our employees to act, explore, and deliver sustainable results. We celebrate success hard—and failures even harder. It’s always a collective win or a collective miss. Have buddies, mentors—but be your own boss. It goes hand in hand. Know your people. Talk, chat, learn, and share—access anyone in the family, anytime. Stay quiet. Stay foolish. We speak up, do the right thing, and always keep our clients and company in mind. We roll up our sleeves, get our hands dirty, dream big, and achieve together. What Will you get while working with Mobisy? Work is Fun - We believe work is fun—and we go the extra mile to make sure you enjoy what you do every single day. Design Your Own Role - You don’t just fit into a job—we let you shape it. Take up what excites you, and we’ll back you with trust and responsibility. Freedom to Own Your Work - Less rules, more trust. You get the freedom to figure things out your way—with the right support when needed. Take Full Ownership - It’s your ship. You steer it. You own it. You make things happen. Grow into a Leader - This isn’t just a job—it’s your launchpad to becoming a strong, independent leader. People Come First - Always. We back our people through thick and thin. That’s our culture. Stay Fit & Feel Good - We care about your health—with fitness activities, sports, and regular wellness sessions to keep you balanced. Happy Tummy, Happy You - Enjoy fresh, tasty meals every day at our very own in- house cafeteria. We take food seriously! What will you not get? Punch In, Punch Out Culture – We hate login-logout rules. Du-uh, we’re not in school! We care about outcomes, not clock-watching. Spoon-Feeding – No hand-holding here. You’ll get all the support you need—but you’re expected to take charge and carve your own path. If you find the above details interesting; we encourage you to apply. We are building a diverse team whose skills balance and complement one another. Mobisy Technologies is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.