Technical Support Engineer at Gruve Technology About the Role We are seeking a skilled Technical Support Engineer with good understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Microsoft Platform, Slack, Nagios monitoring tool etc possessing strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be added advantage. Key Responsibilities Ensure the availability and optimal performance of system and network services. Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability. Continuously analyze platform behaviour and provide recommendations for system and infrastructure improvements. Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN. Demonstrate expertise in system configuration and troubleshooting. Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs. Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues. Provide technical support for 4G/5G LTE and wireless technologies. Develop and maintain comprehensive, up-to-date technical documentation. Experience with platforms and tools such as ServiceNow, Salesforce, Microsoft Platform, Slack, and Nagios monitoring. Create and oversee the implementation of new internal and external policies. Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively. Basic Qualifications BE/B.Tech/MCA or Master Degree Basic knowledge of Network/Servers/ LAN/ WAN/ Wi-Fi. Freshers / 1-2 years of relevant experience. Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc. Preferred Qualifications Certifications: CCNA / CCNP / CCIE (Will be added advantage) Experience: Required: 1-2 years. Excellent English communication and collaboration skills.