Inbound Specialist

Location: Vadodara, Gujarat (On-site) Shift: 3:30 AM – 12:30 PM IST (Early Morning) Employment Type: Full-Time, 6 Days/week Salary: Competitive + Incentives + Career Growth About Us We are growing and looking for enthusiastic, motivated, and customer-focused Inbound Specialists to join our team for the long term. If you enjoy helping people, communicate clearly, and want to learn and grow with a supportive team, this is a great opportunity to build your career! What You’ll Do As an Inbound Specialist, you will: Handle inbound customer calls professionally and courteously. Understand customer needs, answer queries accurately, and resolve issues promptly. Record and update customer interactions with attention to detail. Escalate complex concerns to the right internal teams. Provide exceptional service to elevate customer experience. Participate in ongoing coaching and training to improve skills. What We’re Looking For Experience: 6 months – 1 year of inbound calls or customer service experience. Skills & Attributes: Excellent communication — clear, friendly, and professional. Coachable, motivated, and positive mindset. Strong listening and problem-solving skills. Comfortable using basic computer systems / CRM tools. Thrive in a fast-paced environment. What You’ll Get Growth & Career Development — opportunities to learn, improve, and take on more responsibility. Structured Coaching & Supportive Training Environment — we invest in your success. Collaborative Team Culture — work with a team that values long-term commitment and excellence. Join our team as an Inbound Specialist and start an exciting journey with us — we can’t wait to learn more about you! Job Type: Full-time Pay: ₹270,000.00 - ₹336,000.00 per year Benefits: Food provided Leave encashment Paid time off Provident Fund Application Question(s): Are you comfortable working the early morning shift - that is 3:30am to 12:30pm? Education: Bachelor's (Preferred) Experience: Inbound voice: 1 year (Preferred) Language: English (Preferred) Work Location: In person